puttd wrote:
Tried to buy used from them this fall. They seemed to me to be very fond of their used inventory and view them as pets. Salesman kept complaining that this wouldn't be so hard if I just would buy something new. Didn't want what they were selling new.
LOL, this was our experience, having wasted a day there trying to buy a used motorhome last year. The first issue was the trade in. They were holding tight to about 60% of wholesale, and told me I was a fool to sell it privately. I took it home and nearly doubled their offer, selling it to the first person that came for a look.
The next issue was condition. They add about 10% to high retail and want to pretend that serious issues simply do not exist. Just to see if they would drop the BS and get real when it got time to negotiate, I worked them on a seven year old Bounder. The coach was rough, the owners did some real butcher grade work to the interior, the fiberglass exterior finish was hammered and the decals were shot. It was worth high 30s to low 40s, if that. They came Down to $64K and generously agreed to put a set of no name tires on. I just shook my head.
The final straw was a call, the next day, with my sales guy offering "an incredible deal I work out with management". The salesman offered a nicer, but far from perfect (lots of MR, Magoo road rash down the sides) Winnebago. Low retail was $64K and even that would be a push given bodywork and tire issues. His offer was $94K and giving us $30K for out trade. When I then asked why I would want to pay low retail for a damaged coach with outdated tires, AND giver him my rig for free? He told me I was too wrapped up in the figures and not concentrating on what matters, that being finding the coach that best fits needs. I told him to have a nice day.
It's an amazing place, and there are many loyal owners who end up there on a regular schedule to buy new rigs. I'm sure many get hosed, but don't know or care enough to let it bother them. When it comes to used stuff, I really can't see how you could leave WITHOUT getting a real good screwing when buying. Maybe it doesn't matter to some, but I simply won't overpay by 30-50% for a used $50K rig.