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Ejp's avatar
Ejp
Explorer
May 17, 2018

Looking for advice when dealership has caused damage to rv

I will try to make this short....bought new fifth wheel last November and paid dealership to winterize. When we “unwinterized” it and turned pump on the inside flooded up through the floor. Turned off pump and it continued to flood. Service department is being upfront and honest as far as we know. Replaced hot water tank and split pipes underneath. Checked for any water damage. We may be picking it up this weekend and I thought we should make appointment with dealership management. Yes, no ? If yes, how should we approach it. What would you do? (FYI, we have have been rving for 15 years)
Seeking Advice
  • Mich_F's avatar
    Mich_F
    Explorer
    May 18, 2018
    I wouldn't be too happy about picking up a brand new RV that had flooded. They probably never winterized it. :E
  • Walaby's avatar
    Walaby
    Explorer II
    May 17, 2018
    Are you happy with how they handled the resolution? If so, make appt with management and tell them so.

    Unhappy? Same...

    Mistakes happen. It's how corrective actions are handled that matter. If they handled it well, they should be recognized accordingly. Sure, tell them you weren't happy with the error, but the team made it right, and that's what matters.

    Unless Im totally reading this wrong.

    Mike
  • the_bear_II's avatar
    the_bear_II
    Explorer
    May 17, 2018
    You may ask the dealer to provide an extended warranty in case something related to the water leaks shows up in a year or so. Get it in writing.
  • Lwiddis's avatar
    Lwiddis
    Explorer II
    May 17, 2018
    “weedle something additional out of 'em for "Time and Trouble and lost weekend"

    “Weedle?” Try “you damaged my brand NEW stinking new RV.” What did OP do wrong to get a damaged NEW RV? You seem free and easy with OP’s money.
  • wa8yxm's avatar
    wa8yxm
    Explorer III
    May 17, 2018
    Sounds like the dealer is doing you right. Assuming they do not bill.
    Water damage is likely minimal or non existent since it did not SOAK.

    However. If you are concerned about additional "Hidden" damage. THen you need professional assistance. more than I can give you. A good liability attorney.

    But from your post it sounds like they are making it right

    Would not hurt to talk to dealer management IF you do not plan on hiring a lawyer however as you might be able to weedle something additional out of 'em for "Time and Trouble and lost weekend".
  • Lwiddis's avatar
    Lwiddis
    Explorer II
    May 17, 2018
    Approach with a lawyer. Have him/her carry a Summons and Complaint for service. It will never be fixed correctly. Settle for a new RV.

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