mild rant, contractors and repair folks
Having run. what I feel is a successful business, for 40 plus years. We have always called folks back. And showed up when we said we would. On occasion, where something came up, we always call or e...
Forum Discussion
As a contractor, I don't intentionally ignore any current or potential customer. Folks can rant and rave because they "didn't get a call back" or the contractor didn't show up on the exact time and/or day they promised, but that has come to mean very little to me. Truth be told, we're so busy that I don't often answer calls from numbers I don't recognize. Leave me a message, I'll check it and determine the level of urgency. Maybe I don't call back because I respect your time to and don't want to call you at 9 or 10 PM, which may be the soonest opportunity I have.
As demonstration of this, most days my "recent calls" on just my cell phone is so full that it doesn't even show the calls received earlier in the morning.
Always keep in mind that the customer has a role to play too. If I truly want something, I'm going to be persistent. Remember, you're calling me to request my services...I'm not calling you to request work.
Sorry if that all sounds a little arrogant, but good contractors are BUSY right now. We have to manage our time and resources accordingly. I like to be able to shut down work at the end of the day and go home to my family. I like having a life outside of work.
As demonstration of this, most days my "recent calls" on just my cell phone is so full that it doesn't even show the calls received earlier in the morning.
Always keep in mind that the customer has a role to play too. If I truly want something, I'm going to be persistent. Remember, you're calling me to request my services...I'm not calling you to request work.
Sorry if that all sounds a little arrogant, but good contractors are BUSY right now. We have to manage our time and resources accordingly. I like to be able to shut down work at the end of the day and go home to my family. I like having a life outside of work.
