mild rant, contractors and repair folks
Having run. what I feel is a successful business, for 40 plus years. We have always called folks back. And showed up when we said we would. On occasion, where something came up, we always call or e...
Forum Discussion
Op here.
Having been in business a long time, trust me, I get it about cheap customers, being to busy for new ones, all that stuff.
But what I don't get is this. I believe there are two parts to a new job. What you make on the initial job. And the backend which is future work from the same customer and referrals form them. The back end is often of way more value.
As a example, recently hired a house painter, did not beat him up on the bid. Paid 1/2 of front etc. So I think we were a good customer.
He said he would complete the job in two weeks, it took him over two months, and that with numerous where are you calls from me.
Do I think he is a bad guy? not at all, on the contrary I think he is probably a good guy, good family man and so on. And I have no complaints about the quality of his work. But I think he is a not so great business man. He blew us out on any future work and referrals.
Way to much stress for us on getting him to show up
So when times slow down if all he gets is front end work, he will be in for a bit of a slog
Having been in business a long time, trust me, I get it about cheap customers, being to busy for new ones, all that stuff.
But what I don't get is this. I believe there are two parts to a new job. What you make on the initial job. And the backend which is future work from the same customer and referrals form them. The back end is often of way more value.
As a example, recently hired a house painter, did not beat him up on the bid. Paid 1/2 of front etc. So I think we were a good customer.
He said he would complete the job in two weeks, it took him over two months, and that with numerous where are you calls from me.
Do I think he is a bad guy? not at all, on the contrary I think he is probably a good guy, good family man and so on. And I have no complaints about the quality of his work. But I think he is a not so great business man. He blew us out on any future work and referrals.
Way to much stress for us on getting him to show up
So when times slow down if all he gets is front end work, he will be in for a bit of a slog
