mild rant, contractors and repair folks
Having run. what I feel is a successful business, for 40 plus years. We have always called folks back. And showed up when we said we would. On occasion, where something came up, we always call or e...
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I was a hvac service contractor and did do new construction but my main focus was service. During the extreme heat or cold when I got a call it was because potential customer was out of service. You return the call no matter how busy you were.
I had some people call when it's 100+ and demand I come right now even tho they had never contacted my company before, sorry but you must get in line. I also had folks that if they called for service a 2nd time even if I hadn't had a call in a week, my 1st opening was latter part of next week :R. I valued my customers and tried my best to meet their expectations but some no matter you just can't make happy. When I sold & retired I had customers that are grandkids of my earliest customers, that's from doing the job.
I had some people call when it's 100+ and demand I come right now even tho they had never contacted my company before, sorry but you must get in line. I also had folks that if they called for service a 2nd time even if I hadn't had a call in a week, my 1st opening was latter part of next week :R. I valued my customers and tried my best to meet their expectations but some no matter you just can't make happy. When I sold & retired I had customers that are grandkids of my earliest customers, that's from doing the job.
