Forum Discussion
mdhandyman
Dec 27, 2013Explorer
I just got done installing the EZ flex on my 28 foot travel trailer. One of the things I learned: the spring eyes can be different sizes depending on the maker of the axle/spring! So…turns out I have Dexter axles but Lippert springs on my used TT! The bronze bushings were too small for my Lippert springs, so they couldn't be pressed in. This only applied to the end bushings, however, since you're putting new shackles on from the kit. So I bought new nylon bushings from my local trailer parts supplier. I will now make an appointment to get the axle alignment checked. All in all not a hard or time consuming install.
A note: I had an appallingly bad experience with customer service at Dexter Axle where I bought my kit. It was the best price and hey they're the manufacturer, right? What's not to like? Turns out, plenty! The kit arrived with 2 of the four shackle assemblies in unusable condition…..one had been USED! And the other one had a grease zero broken off inside the shackle bolt. You'd think they'd be apologetic…..maybe give me a further discount for my troubles? Noooooooo! While my trailer was up on jackstands in my driveway (which I told them) they had to ship out an entire replacement kit, not just the shackles (the only things I needed) AND they charged my credit card for it WITHOUT my permission! And they didn't exactly speed that package on its way, either! Oh and because its the holidays, they give most of the employees time off……including….yes…customer service! Which means I've now been double charged for a defective product sent out by Dexter! But it'll be cleared up in a week maybe two……..Outrageous. As retired military I'm just not used to being treated like a liar & thief who can't be trusted to return the other kit. So, I'm looking forward to seeing better trailer towing, but once again left baffled by more RV industry bad customer service! Happy Rving!
A note: I had an appallingly bad experience with customer service at Dexter Axle where I bought my kit. It was the best price and hey they're the manufacturer, right? What's not to like? Turns out, plenty! The kit arrived with 2 of the four shackle assemblies in unusable condition…..one had been USED! And the other one had a grease zero broken off inside the shackle bolt. You'd think they'd be apologetic…..maybe give me a further discount for my troubles? Noooooooo! While my trailer was up on jackstands in my driveway (which I told them) they had to ship out an entire replacement kit, not just the shackles (the only things I needed) AND they charged my credit card for it WITHOUT my permission! And they didn't exactly speed that package on its way, either! Oh and because its the holidays, they give most of the employees time off……including….yes…customer service! Which means I've now been double charged for a defective product sent out by Dexter! But it'll be cleared up in a week maybe two……..Outrageous. As retired military I'm just not used to being treated like a liar & thief who can't be trusted to return the other kit. So, I'm looking forward to seeing better trailer towing, but once again left baffled by more RV industry bad customer service! Happy Rving!
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