New Forest River service policy for dealers
Just read an interesting article in an RV industry publication that all Forest River owners might find interesting. It's a policy they're implementing at all of their dealers that makes them more resp...
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Sounds like a completely reasonable policy - Forest River wants to be aware of issues which aren't being quickly resolved.
This seems like a good thing for Forest River owners - this will only make dealer's service quicker, and give FR better visibility to how well their dealers are taking care of the customer.
Dealers wrote:Which is complete BS. Forest River says:
The news has raised the ire of RV dealers across the country who are incensed that Forest River has shifted liability for repairs to the dealership level, and then threatened to remove legal protection from the dealers if they do not comply with the policy.
Forest River wrote:...so, they're not removing any legal protections, that's just the hammer to make the dealer comply with a perfectly reasonable requirement. And, that requirement is obviously meant to make FR better aware of any issues the end users are having with their products which aren't being quickly addressed by dealers.
The dealer must contact Forest River whenever the vehicle has been in repair for seven or more days, whether at one dealer or in combination with other dealers, for an issue that may substantially impair the use, market-value or safety of the vehicle...Forest River reserves the right to withhold dealer indemnification if dealer fails to comply with any of the dealer requirements in this addendum.
This seems like a good thing for Forest River owners - this will only make dealer's service quicker, and give FR better visibility to how well their dealers are taking care of the customer.
