They had the trailer for 2 months. When my wife called saturday morning the guy said the screws were too big and had splintered the trim or something and he would find the boss and have him call us. Since he never returns our calls I told my wife we were going up there since they had the new frige since wednesday and it still wasn't in. Drove the hundred miles and found the old refrigerator was out of the cabinet and everything was okay with the trim and cabinet housing. They had to get a special bit for the "Y" screws and just got it that morning. Supposedly we can pick it up Thursday. I have never had this issue with any thing else, a car, home, etc. I hope this is a fluke. We were so happy to finally get an RV and be heading out and all we have been doing is paying on the loan.