No refund from Terry Bison Ranch

Thanks to your son for his service. Did you cancel the reservation over the phone with an employee (who can only enforce the rules are written) or write a letter explaining why you had to cancel? I would suggest if you cancelled over the phone, that you follow up with a Polite letter explaining why you had to cancel, when you initially notified them of the need to cancel, and acknowledge that at least a partial refund would be appreciated especially since you cancelled early enough for them to be able to fill your vacancy.