ScottG wrote:
SCVJeff wrote:
This is a stupid question, but have you bothered to call the factory? Fantastic Fan is the poster child for what customer service is supposed to be.
They used to be but not so much anymore since they were bought out by Atwood.
I just had excellent service on my Fantastic Vent from the factory back in December. Replaced the damaged parts under warranty on a 8 year old RV! I was amazed and delighted with Fantastic Vent's service.
Don't know where the "not so much anymore" comment is coming from but my experience was great! Give the factory customer service folks a chance and I'll bet they fix you up!!!