Poor Tire Install
Prior to a recent vacation I had new tires (5.3 X 12) installed on our jet ski trailer. I didn't know the age of the old tires and didn't want to risk a blow out on the road. About 150 miles into ou...
Forum Discussion
BenK wrote:
Poor 'excuse', when there is no excuse for this. Plain bad workmanship and decisions
If that tire was either a radial or bias-ply and the inner tube was the other (there are radial & bias-ply inner tubes), then criminal IMO...and you have a case against them
But the cost of going after them might no be worth it to you
As a min, report them to BBB and RMA (or whatever tire/rubber associations they fall under)
I didn't know they had bias or radial tubes. You learn something new every day.
No need to go after them legally. They refunded me for the 2 tires I replaced and they removed the inner tube in my spare so I'm going to call that even. Now, had there been damage to my trailer or if the blown tire had caused an accident then you can bet I'd be right in there faces for mechanical damages + extra. If an accident had happened that would have significantly hampered if not ruined my vacation and to me that would have required compensation. Thankfully none of that happened so the refund was good enough.
I suppose I could report them to the BBB or the local Chamber of Commerce. I guess I could also contact the headquarters and ask them if this is a company practice or if this is just something the local shop does. For certain I'm going to speak with my $$ because all of my business will be going to a different tire shop. Not that I'm the biggest spending tire customer at that store, but with all the trailers and vehicles I own there's always something that needs tires replaced or repaired. From now on, all of that my money will go somewhere else.
At bare minimum this is a very poor practice and is not something that a 'professional' tire shop should be doing. If they can't get a tire to seat and they determine the problem is the wheel then they need to contact the customer and inform them the wheel needs replaced. In my case, all 3 wheels were fine, they just did a rotten job on the install.
By the way Ben, in your signature you ask how many cylinders in your house? Between everything that goes on the road or floats I have 50 cylinders. 10 of those are diesel so only 40 spark plugs to deal with :B
KJ
