Profiling your Salesman
How many of you have got sacked with a salesman you can't stand? Do you walk, or try some other tactic? Usually we get stuck with the first one that hits the door, but I think I'm really going to ...
Forum Discussion
My favorite salesman was a guy we met at the Tampa show. We had been to a local, very large local dealership (not CW, different clown, different circus ) and were looking for a specific unit that they had, and literally lost. The manager spent time working the phones, and determined that the rig was definitely at the show. We went to the show to discover that it wasn't at the show either, and after a lot of searching it was, supposedly discovered in a remote part of the dealer's lot. At that point we end up sitting with a salesman at their "closing café". This is a huge open tent, café looking affair, where everybody sits with their salespeople, and gets pressured into closing deals, while the managers run around approving things. It was actually pretty comical to watch.
After we explain the situation, the guy starts writing a CONTRACT for a rig that we haven't seen, and nobody is really sure exists. It then get's better. We had made an agreement with the owner of the dealership to give us $40K for our trade. The salesman enters the LIST price for the new unit and $36K for the trade.At this point I'm genuinely entertained. I ask where he came up with the trade value? He tells me that it's a figure he got from the sales manager. I asked what the manager thought of the rig, after his walk thru? Tough to answer, since it wasn't here to look at. I asked if he was paying attention when I told him that the owner of the dealership offered $4k more? I get a blank stare and some BS about "this is how we always do it". I asked why he thought that there was any chance that I would sign a contract to pay list price for a new RV? This brought more entertaining BS. The next move was priceless, and unforgettable. He asked us for a $500 deposit, and stated that we needed to sign the contract. I asked that the heck he was talking about? He stated that it was standard procedure to "hold" the unit, until we could take a look at it. I laughed and asked if it was the same unit that they couldn't find? I then asked if he was out of his mind, or just thought that most potential customers were idiots?
He called me several times over the next few months, including a final call about a year later, to see if we were ready to close that deal, LOL.
After we explain the situation, the guy starts writing a CONTRACT for a rig that we haven't seen, and nobody is really sure exists. It then get's better. We had made an agreement with the owner of the dealership to give us $40K for our trade. The salesman enters the LIST price for the new unit and $36K for the trade.At this point I'm genuinely entertained. I ask where he came up with the trade value? He tells me that it's a figure he got from the sales manager. I asked what the manager thought of the rig, after his walk thru? Tough to answer, since it wasn't here to look at. I asked if he was paying attention when I told him that the owner of the dealership offered $4k more? I get a blank stare and some BS about "this is how we always do it". I asked why he thought that there was any chance that I would sign a contract to pay list price for a new RV? This brought more entertaining BS. The next move was priceless, and unforgettable. He asked us for a $500 deposit, and stated that we needed to sign the contract. I asked that the heck he was talking about? He stated that it was standard procedure to "hold" the unit, until we could take a look at it. I laughed and asked if it was the same unit that they couldn't find? I then asked if he was out of his mind, or just thought that most potential customers were idiots?
He called me several times over the next few months, including a final call about a year later, to see if we were ready to close that deal, LOL.
