We too have Progressive for our trailer. This past February a tree limb fell and went through our roof. We called Progressive that day and they took all the information and told us to take it to the dealer we wanted to work on it and the adjuster would come there and look at it. When the adjuster arrived in 2 days the dealership showed them all that needed to be fixed, complete new roof, skylight, new slide out awaning and interior repairs. They agreed with everything and sent us the check for the entire amount so we could pay the dealership after we were happy with the repairs. Very easy and pleasant experience.