What's up with RV Sales People?
PPL has an almost new 5th wheel I am very interested in. After being sent to voicemail several times I finally got someone to answer the phone this morning around 9:30. She was going to send an email ...
Forum Discussion
PPL is a unique dealership that has a very different business model compared other RV dealers. The vast majority of what PPL sells is consignment, meaning someone else owns the unit. PPL also sells more RV's than any two RV dealerships in Texas put together. Meaning the dealership is not the place where you find a unit you want and then spend a week thinking about whether or not you want to buy it, more often than not the unit will be gone by the time you get back.
As far as salesmen not answering the phone...The best way to get a hold of one is to leave a voicemail or leave a message with a receptionist. PPL will frequently sell 15 units on a Tuesday, and there are only so many salesman. About 325k people visit PPl's lot every month, just like every other business the customer standing in front of you will always take priority over a phone call. Certain days of the week and times will greatly increase your likelihood of getting a hold of someone. Forget about getting a hold of anyone on Friday or Saturday, not saying you wont get called back, but you will have to leave a message and possibly wait a few hours for a call back. However if you call between 8:30am-3pm Mon-Thursday you stand a pretty good chance of getting a salesman on the phone.
PPL also compensates it's salesman on an hourly rate and not on a commission system. Most customers see this as a positive because PPL never does high pressure sales. PPL salesmen will also be forthcoming with any information they have on a unit and when dealing with customers calling from out of state the salesmen are trained to be very objective to ensure customers do not waste money on travel. Even when dealing with customers in person, after the customer has seen the unit, most salesmen will walk back out to the unit with the customer and inspect the unit and show the customer any issues they find.
PPL does offer an inspection and demonstration that the buyer can chose to pay for. The inspection is beyond what the salesmen will do as it addresses all the major RV components. The inspection does not cover structural aspects or the power train of a coach. But it does cover items like jacks, refrigerator, AC, range, oven, power steps, black water tank, grey water tank, plumbing, sewage system, trailer brake, propane system, inverter and converter. If any of the items checked in the inspection are found to be broken the seller is called with an estimate for the repairs. If the seller declines the repairs needed the buyer can walk from the deal or counter offer based on the information. The whole process is very similar to buying a house in alot of ways.
PPL has been in the RV business for a long time, and have many return customers. PPL shoots straight and wants nothing more than satisfied buyers and sellers. I do truly apologize for the issues you have had thus far, I hope this was informative and I hope you give PPL another chance soon.
As far as salesmen not answering the phone...The best way to get a hold of one is to leave a voicemail or leave a message with a receptionist. PPL will frequently sell 15 units on a Tuesday, and there are only so many salesman. About 325k people visit PPl's lot every month, just like every other business the customer standing in front of you will always take priority over a phone call. Certain days of the week and times will greatly increase your likelihood of getting a hold of someone. Forget about getting a hold of anyone on Friday or Saturday, not saying you wont get called back, but you will have to leave a message and possibly wait a few hours for a call back. However if you call between 8:30am-3pm Mon-Thursday you stand a pretty good chance of getting a salesman on the phone.
PPL also compensates it's salesman on an hourly rate and not on a commission system. Most customers see this as a positive because PPL never does high pressure sales. PPL salesmen will also be forthcoming with any information they have on a unit and when dealing with customers calling from out of state the salesmen are trained to be very objective to ensure customers do not waste money on travel. Even when dealing with customers in person, after the customer has seen the unit, most salesmen will walk back out to the unit with the customer and inspect the unit and show the customer any issues they find.
PPL does offer an inspection and demonstration that the buyer can chose to pay for. The inspection is beyond what the salesmen will do as it addresses all the major RV components. The inspection does not cover structural aspects or the power train of a coach. But it does cover items like jacks, refrigerator, AC, range, oven, power steps, black water tank, grey water tank, plumbing, sewage system, trailer brake, propane system, inverter and converter. If any of the items checked in the inspection are found to be broken the seller is called with an estimate for the repairs. If the seller declines the repairs needed the buyer can walk from the deal or counter offer based on the information. The whole process is very similar to buying a house in alot of ways.
PPL has been in the RV business for a long time, and have many return customers. PPL shoots straight and wants nothing more than satisfied buyers and sellers. I do truly apologize for the issues you have had thus far, I hope this was informative and I hope you give PPL another chance soon.
