Renewing with Coach Net

Finally!!! The only document that matters (the benefit guide) is available on line…
“If there are any conflicts between this document and the Benefit Guide, the Benefit Guide shall govern. A Benefit Guide will be sent upon issue of membership.”

Representations made in sales brochures, by sales representatives, or the website that are any different mean nothing…

“You have come to the right place! Based on requests from members and RVers who are (we hope) soon to be members, we've added samples of Member Guides right here for easy access. Click on a link below to view PDF versions.”

After a quick review of only the premier benefit guide it seems, the premier has the same short comings as their top rated plan from previous years with a few additions, and the lessor plans have lessor benefits and lessor value than previous years…

Interesting… from FAQ…

“Basic Membership ($79 per year plus a one-time $10 application fee) - This membership plan provides unlimited roadside assistance coverage for your RV, but does not extend that coverage to any other family vehicles or drivers. This membership also includes our highly-regarded RV Technical Assistance Hotline which can save you time, money, and aggravation by trouble-shooting common issues so you can fix them yourself without interrupting your trip.

Limited Membership ($59 per year plus a one-time $10 application fee) - Limited Membership provides a safety net of Coach-Net emergency roadside assistance and may be a good choice for RVers who do not travel long distances or camp for long periods of time. Coverage is limited to one tow (up to 75 miles) and one other event (tire assistance, battery boost, lockout, emergency fuel/fluid delivery, or winching up to $75) per year.”

Desert Captain -

Going through the same renewal process with Coach Net now. I ran into this last year & I am so frustrated with Coach Net I am about to switch to Good Sam. Here's my beef...

I currently have the Coach Net basic plan.

I got the same mailer (& e-mail) you did. It showed basic, gold, & premier as options on the front. On the back is the coverage. Basic is not mentioned there. Gold is the lowest tier showing & it reflects unlimited towing. Platinum is there with a bunch of things.

So I'd like to opt for basic to save the money but I don't know if it includes unlimited towing or that 1 time 75 mile thing.

So I checked their website. That shows a limited, basic, & premier plan. Totally different options.

Basically the mailer & the website don't sync in terms of plan names & coverages so you really have no way of knowing what you are buying.

Last year when I called them on this they told me that they were updating their website. Well here it is a year later & it's still messed up.

What a screwed up company!

noe-place wrote:
I bought CN when our RV was brand new and have kept it ever since. I only used them once and they really came through. I've renewed automatically every year for ten years now and I always buy their highest tier of coverage.

Me too. I've never had to use it, but I'm sure to renew it every year. Plus you can use it for all your cars as well.

I bought CN when our RV was brand new and have kept it ever since. I only used them once and they really came through. I've renewed automatically every year for ten years now and I always buy their highest tier of coverage.

Desert Captain wrote:
We bought our new (to us), Class C almost a year ago. This being our first motorhome I reviewed the choices and bought the basic plan from Coach Net for $79.95. Never needed it in the 17,500+ miles we have put on but felt better having it in place. Now of course the e mails reminding me to renew have begun to flow.

They offered me a $10 "Early Bird" discount for renewing before the expiration date but the new coverage would be their "Gold" plan at $109.95 less the $10 EB discount for a net cost of $99.95. No mention of the basic plan we had, hmmm I thought, what happened to the $79.95 a year plan that we had been on? :h

I called and suggested that they were trying to "up sell" me and I had a problem with that and asked if I could get the same $79.95 coverage that I had last year. After putting me on hold and doing some checking he came back on the line, apologized and said yes you can renew for $79.95. Fine says I, how about the $10 EB discount on top of that for a net of $69.95?

Back on hold for a few minutes and then confirmation that they would in fact renew me for a year for $69.95. Like the man said.... "From sex to sales nothing beats asking. There are only two possible answers, only one of which is bad and if you don't ask, you don't get."

:B

I just added the Welcome Package to my Dish in the RV. CS said there was no such package...I told them that their website shows it. On hold...Ok you get it for $19.99/month as on website. When I created my account at mydish.com it shows that my programming package is listed as no longer sold. Go figure....lol