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Bob_Vaughn's avatar
Bob_Vaughn
Explorer
Jul 30, 2017

Reserve America cancellations

Is the reserve america cancellation fee set in stone? We were on our way to a campground that we had a reservation for and our rv broke down and was in the shop for 3 weeks. We called them and was told we had to forfeit our deposit. I could understand if we had not called or did not have a legitimate reason for not showing up......Maybe they need to have a system where by cancellations go into a credit account to be used at a later date.......

15 Replies

  • I agree with above. No way for them to know if the person had a breakdown, illness, other legitimate reason, or simply changed their plans. They have a stated policy agreed to when reservations are made. Unlikely they have the option to override it.
  • The main problem IMO is that the Reserve America people have no way of knowing if the reason for cancelling is legitimate or not. So they just have a policy and stick to it, obviating any need for judgement calls. Yours was legit, but they may have had another call with the same excuse as yours and the guy was lying through his teeth. Who can tell?

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