Roadside Assistance Programs

pulpwood007 wrote:

8ntw8tn wrote:
I've had Coach-Net since 2010. I've used them twice to tow the truck/rv combo and once to tow the truck only. In addition, they've come out to replace a blown tire, or one that was about to, 3 times. All it has cost me was my annual premium and the cost necessary to replace the damaged tires. Each time the service guys were quite capable and did things properly. I just don't have anything but good things to say about the service I've received from them; it's been well worth the cost of the premiums. Hope this helps.

My research show comments of folks that have recently had bad results with Coach-Net being responsive or not paying the claim. Who knows......could just be their unusual situation. Apparently the company sold a few years ago, and not operating in the same manner.

It's just that I don't get any better overall opinions for the other companies out there.

I'd heard that, too. All I can relate is my experience. My last service request was earlier this summer. I wasn't towing and was close to home when a coupler in my truck transmission line failed and I lost nearly 6 quarts of fluid immediately. I called Coach-Net and they sent out a tow truck and delivered my vehicle to the shop of my choice. As they normally do, the service rep called to make sure the tow truck had arrived and all was well. It was then she informed me that I had the basic coverage and it wasn't supposed to cover my truck unless I was towing. But since she'd discovered it so late in the incident they were going to cover the fees completely; and they did. I decided on my own a couple days later to upgrade my subscription to the premium level. Others may have had a lesser experience, and it's certainly possible that I may in the future. But, so far, I just can't complain about the service I've received from them. Hope this helps.

8ntw8tn wrote:

pulpwood007 wrote:

8ntw8tn wrote:
I've had Coach-Net since 2010. I've used them twice to tow the truck/rv combo and once to tow the truck only. In addition, they've come out to replace a blown tire, or one that was about to, 3 times. All it has cost me was my annual premium and the cost necessary to replace the damaged tires. Each time the service guys were quite capable and did things properly. I just don't have anything but good things to say about the service I've received from them; it's been well worth the cost of the premiums. Hope this helps.

My research show comments of folks that have recently had bad results with Coach-Net being responsive or not paying the claim. Who knows......could just be their unusual situation. Apparently the company sold a few years ago, and not operating in the same manner.

It's just that I don't get any better overall opinions for the other companies out there.

I'd heard that, too. All I can relate is my experience. My last service request was earlier this summer. I wasn't towing and was close to home when a coupler in my truck transmission line failed and I lost nearly 6 quarts of fluid immediately. I called Coach-Net and they sent out a tow truck and delivered my vehicle to the shop of my choice. As they normally do, the service rep called to make sure the tow truck had arrived and all was well. It was then she informed me that I had the basic coverage and it wasn't supposed to cover my truck unless I was towing. But since she'd discovered it so late in the incident they were going to cover the fees completely; and they did. I decided on my own a couple days later to upgrade my subscription to the premium level. Others may have had a lesser experience, and it's certainly possible that I may in the future. But, so far, I just can't complain about the service I've received from them. Hope this helps.

On the website all they are showing for towables is the Premium package that covers all vehicles, even those that you do not own. Since I did not renew in May, they consider me a new customer and the upcharge is $40 over what it would have been in May. Not a big deal but shows how they value a 10 year customer.

dryfly wrote:

8ntw8tn wrote:

pulpwood007 wrote:

8ntw8tn wrote:
I've had Coach-Net since 2010. I've used them twice to tow the truck/rv combo and once to tow the truck only. In addition, they've come out to replace a blown tire, or one that was about to, 3 times. All it has cost me was my annual premium and the cost necessary to replace the damaged tires. Each time the service guys were quite capable and did things properly. I just don't have anything but good things to say about the service I've received from them; it's been well worth the cost of the premiums. Hope this helps.

My research show comments of folks that have recently had bad results with Coach-Net being responsive or not paying the claim. Who knows......could just be their unusual situation. Apparently the company sold a few years ago, and not operating in the same manner.

It's just that I don't get any better overall opinions for the other companies out there.

I'd heard that, too. All I can relate is my experience. My last service request was earlier this summer. I wasn't towing and was close to home when a coupler in my truck transmission line failed and I lost nearly 6 quarts of fluid immediately. I called Coach-Net and they sent out a tow truck and delivered my vehicle to the shop of my choice. As they normally do, the service rep called to make sure the tow truck had arrived and all was well. It was then she informed me that I had the basic coverage and it wasn't supposed to cover my truck unless I was towing. But since she'd discovered it so late in the incident they were going to cover the fees completely; and they did. I decided on my own a couple days later to upgrade my subscription to the premium level. Others may have had a lesser experience, and it's certainly possible that I may in the future. But, so far, I just can't complain about the service I've received from them. Hope this helps.

On the website all they are showing for towables is the Premium package that covers all vehicles, even those that you do not own. Since I did not renew in May, they consider me a new customer and the upcharge is $40 over what it would have been in May. Not a big deal but shows how they value a 10 year customer.

i get it but try asking.