Roadside assistance
I am asking for comments from people that have their roadside assistance as part of their State Farm insurance policy. Any input both good and bad would be appreciated. We have had AAA for years bu...
Forum Discussion
Seon wrote:
I never have used GS in the many years I've been a member. But today I couldn't get my tow vehicle started so I called to schedule a tow for January 7th, 2021 which is the soonest my garage can squeeze me in.
The recorded message had me to go thru a series of questions.. punching numbers/letters as what I needed, what type vehicle, yada, yada so I did and added a note that I want to schedule a tow for January 7th.
Shortly later I get a text to call 800-xxx-xxxx and use my phone number as reference which I called. That call then transfer me to dispatch..HUH?? So I explain that I need a tow for January 7th but was told they can't schedule that far out and to call on Sunday to schedule. "Okay, I'll call Sunday" says I.
Shortly after I get a call asking what type vehicle and when and where do I want the tow. HUH again???
I explained again that I need a tow..."Oh never mind" I said, "I don't need a tow".
End of conversation but wait...I get a text asking if I still need a tow and what type of vehicle.
I didn't reply and now have a head ache.
I would not necessary base your overall evaluation of the GS Emergency Road Service based on your recent call but rather an incompetent service dispatch person.
