RV Service and Repair??????????????
Am I the only one who is seeing downright bad RV repair/service these days? My fridge stopped cooling back in June. I called Dometic who gave me a local certified Dometic repair company. He came ou...
Forum Discussion
I'm having massive disappointment over the dealership where I purchased my Montana High Country last September. In the past they were excellent at customer service, as we purchased our previous travel trailer from them. They never disappointed and did what they said at the time they said they would.
Fast forward, they built a new repair facility, expanded, and now seem to have gone down the toilet. With the current camper, I've had nothing but wait, wait, wait on them for everything.
I currently have a small problem with my 5er and it definitely falls under warranty as the camper is not a year old yet. But I'm trying to find the part from another dealer and just bite the bullet on the cost. I don't want to wait, I'll just do the work myself and be done with it.
In comes the second local RV dealership I've been so pleased with. They have been absolutely phenomenal helping me get parts and repair service on my previous campers after warranties all ran out. I stopped in last night after work and talked to them about the part I needed, and said say screw the warranty. They couldn't locate immediately the part I needed, as it looks like I have to by all the attached stuff to it to get the part I need. He was going to research it and give me the best price. I waited all day on that phone call. I called them back on the way home and he said he came into work in the morning, shuffled his paper work in order and then everything tore loose. He didn't have a chance to call or explore my part.
First repair shop has been telling me for almost a year now they are short staffed, missing first one tech, and now the latest story, they are missing 2. Second repair shop said they are just swamped.
It's fat business for the repair and parts departments, hell for the rest of us.
Fast forward, they built a new repair facility, expanded, and now seem to have gone down the toilet. With the current camper, I've had nothing but wait, wait, wait on them for everything.
I currently have a small problem with my 5er and it definitely falls under warranty as the camper is not a year old yet. But I'm trying to find the part from another dealer and just bite the bullet on the cost. I don't want to wait, I'll just do the work myself and be done with it.
In comes the second local RV dealership I've been so pleased with. They have been absolutely phenomenal helping me get parts and repair service on my previous campers after warranties all ran out. I stopped in last night after work and talked to them about the part I needed, and said say screw the warranty. They couldn't locate immediately the part I needed, as it looks like I have to by all the attached stuff to it to get the part I need. He was going to research it and give me the best price. I waited all day on that phone call. I called them back on the way home and he said he came into work in the morning, shuffled his paper work in order and then everything tore loose. He didn't have a chance to call or explore my part.
First repair shop has been telling me for almost a year now they are short staffed, missing first one tech, and now the latest story, they are missing 2. Second repair shop said they are just swamped.
It's fat business for the repair and parts departments, hell for the rest of us.
