RV Service and Repair??????????????
Am I the only one who is seeing downright bad RV repair/service these days?
My fridge stopped cooling back in June. I called Dometic who gave me a local certified Dometic repair company. He came out, disconnected a wire and said he would be back in a few days to check the fridge. Still waiting for him as of today. In the mean time about 4 weeks later my propane detector went off, I removed it and was told they only last 5 years, the next day my carbon monoxide detector went off and when I opened the door to the MH I smelled the worst smell ever. It appears that my cooling unit leaked out the ammonia. Since that happened I went looking for a shop to repair the fridge. I found one that wanted me to bring the MH in and they would check the fridge, said it would be 60 bucks for a 30 min check. Set the appointment up for 1 Aug and stopped in the day before to confirm the appointment, then the guy says they would need it for 24 hrs to check the fridge and that the labor was 120 phr. I asked about the previous quote and he said I would never say that. Funny thing I wrote it down on his business card. Went home and called and cancelled the appointment.
I drove to several repair facilities to get quotes on a new cooling unit, costs were within a few hundred dollars for the unit and the labor was 4-5 hours. Biggest problem was warranty, all but one was 1 year, then I found one that said the cooling unit would have a 5 year warranty. I decided to go with them, when I stopped in to set it up it turns out the guy that I had talked with was no longer there. They didn't have any info on where he was getting the cooling unit so they said they would look into it and call me. This was a week and a half ago--still waiting. So I went to a Nation wide rv facility and was surprised at the two labor rates--Service @ 145.00 phr and Parts 99.00 phr, weird, huh? Anyway the parts guy took my info for the cooling unit last Thursday and said he would call me with cost and warranty, on Friday or Sat. No call, I called him yesterday and he said he would check it out and call me later, guess what NO CALL. Still waiting today.
So is it just me or has RV service gone to heck in a hand basket?
My fridge stopped cooling back in June. I called Dometic who gave me a local certified Dometic repair company. He came out, disconnected a wire and said he would be back in a few days to check the fridge. Still waiting for him as of today. In the mean time about 4 weeks later my propane detector went off, I removed it and was told they only last 5 years, the next day my carbon monoxide detector went off and when I opened the door to the MH I smelled the worst smell ever. It appears that my cooling unit leaked out the ammonia. Since that happened I went looking for a shop to repair the fridge. I found one that wanted me to bring the MH in and they would check the fridge, said it would be 60 bucks for a 30 min check. Set the appointment up for 1 Aug and stopped in the day before to confirm the appointment, then the guy says they would need it for 24 hrs to check the fridge and that the labor was 120 phr. I asked about the previous quote and he said I would never say that. Funny thing I wrote it down on his business card. Went home and called and cancelled the appointment.
I drove to several repair facilities to get quotes on a new cooling unit, costs were within a few hundred dollars for the unit and the labor was 4-5 hours. Biggest problem was warranty, all but one was 1 year, then I found one that said the cooling unit would have a 5 year warranty. I decided to go with them, when I stopped in to set it up it turns out the guy that I had talked with was no longer there. They didn't have any info on where he was getting the cooling unit so they said they would look into it and call me. This was a week and a half ago--still waiting. So I went to a Nation wide rv facility and was surprised at the two labor rates--Service @ 145.00 phr and Parts 99.00 phr, weird, huh? Anyway the parts guy took my info for the cooling unit last Thursday and said he would call me with cost and warranty, on Friday or Sat. No call, I called him yesterday and he said he would check it out and call me later, guess what NO CALL. Still waiting today.
So is it just me or has RV service gone to heck in a hand basket?
