We camphost in New Mexico State parks and we, not the campers,run the campground. If you Reserve a site then that is the site you get. We do get people who reserve too small a site for their trailer or come in and say they don't like the site they reserved and if I have a walk in site that I can give them then I will and if not then they get what they reserved. All the sites are listed on the reservation system as to size, location and so on so they have no right to complain. Absolutly no walk in sites are saved by other campers and until a camper arrives aand pays then they own a site, whatever site is available period. We stick to the rules and everything runs smooth that way. I don't care if you are in a ten dollar tent or a one hundred thousand dollar motorhome you get treated fairly and equally always. If we have a problem, which is rare, we call the ranger and he comes down and explains to the camper that we run the campground by the rules and there is nothing else to discuss. Our handicap site is only occupied by a handicaped person or it stays empty. I really don't see how the campground in question can operate that way. No way I could work for them.