Forum Discussion
Pangaea_Ron
Sep 05, 2013Explorer
I have a real life friend in Anacortes that just had the transmission and engine replaced on his smart car. He actually first had the transmission replaced.
In the first instance, the electronic control between the shifter and transmission was faulty and the transmission was damaged while flat towing. The manufacturer replaced the transmission, and said that the vehicle was not designed for flat towing long distances.
The second time, apparently something similar happened, but this time the engine was also damaged (~$12,000). After several months, the manufacturer agreed to fix it and then eventually declined. His insurance company finally picked up the tab. I suspect that they are having a discussion with the manufacturer. It took another couple of months to get a new engine from Germany.
The manufacturer said that he must have hooked the vehicle incorrectly (he said/he said?) that caused the damage, and again said that the vehicle is not designed for flat towing for long distances. Which is apparently not actually specified in the manual?
My friend is not sure is he will ever tow his Smart Car again?
In the first instance, the electronic control between the shifter and transmission was faulty and the transmission was damaged while flat towing. The manufacturer replaced the transmission, and said that the vehicle was not designed for flat towing long distances.
The second time, apparently something similar happened, but this time the engine was also damaged (~$12,000). After several months, the manufacturer agreed to fix it and then eventually declined. His insurance company finally picked up the tab. I suspect that they are having a discussion with the manufacturer. It took another couple of months to get a new engine from Germany.
The manufacturer said that he must have hooked the vehicle incorrectly (he said/he said?) that caused the damage, and again said that the vehicle is not designed for flat towing for long distances. Which is apparently not actually specified in the manual?
My friend is not sure is he will ever tow his Smart Car again?
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