Forum Discussion
Hutch1358
Jan 07, 2004Explorer
I would like to make a couple of comments on this very informative write up.
I had origionaly installed a VIP Tow Brake system in my Honda CRV. It took three overnight deliveries to replace the defective parts before I was able to get the system installed and operating (they claimed they had an employee that made a lot of mistakes). The retracted stroke on the piston is adjusted by a switch held in place with a set screw. If the set screw fails the piston retracts all the way and trys to tear the brake pedal out. Guess what, mine failed (they acknowledged the failure) and damaged a vehicle that at that time was two weeks old to the tune of $675. Even though they acknowledged the failure they would not reimburse me for any of the damage. The did give me the money back for the system. IMO a very poor way to do business.
For two years now I have had the SMI four wire system. Very pleased with it. One minor problem with a component and they overnighted a replacement. They have since made a couple of improvements and have offered to make the changes to my unit free of charge if I return it to them. Turn around would be three days. I have called a couple of times looking for information (new MH installation) and there technical dept. has been great to deal with. I would highly recomment there unit....Hutch
I had origionaly installed a VIP Tow Brake system in my Honda CRV. It took three overnight deliveries to replace the defective parts before I was able to get the system installed and operating (they claimed they had an employee that made a lot of mistakes). The retracted stroke on the piston is adjusted by a switch held in place with a set screw. If the set screw fails the piston retracts all the way and trys to tear the brake pedal out. Guess what, mine failed (they acknowledged the failure) and damaged a vehicle that at that time was two weeks old to the tune of $675. Even though they acknowledged the failure they would not reimburse me for any of the damage. The did give me the money back for the system. IMO a very poor way to do business.
For two years now I have had the SMI four wire system. Very pleased with it. One minor problem with a component and they overnighted a replacement. They have since made a couple of improvements and have offered to make the changes to my unit free of charge if I return it to them. Turn around would be three days. I have called a couple of times looking for information (new MH installation) and there technical dept. has been great to deal with. I would highly recomment there unit....Hutch
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