Taking Personal Responsibility to new lows.

Ralph Cramden wrote:
I have sat patiently by and watched the millennial and X gens come into the commercial construction industry as they graduated college, and took over management positions from the old school people. One thing most of them have in common is a distinct lack of having a set of stones for any conversation, either face to face or on the phone, when it comes to business dealings. If it's the slightest bit confrontational forget it. Now they have a large set of stones when it's an email, but they melt in a face to face conversation. And if you leave a voicemail over an issue that does not benefit their position in some way, most likely you'll never get a return call. That's the rule more than the exception IME.

Also in the construction industry and can partially attest to the accuracy of this. When I got in the business as a young fella, I didn't have enough knowledge or wisdom to fortify to my cahones enough to deal face-to-face or on the phone with difficult people. But the older I get, the more wisdom I gain, which means the better I feel and the more confident I become about my positions.

Now I still wont' reply directly to nasty emails or voicemails. Nothing is ever gained by getting into one of those matches where both folks get wet. Send me a nasty email today, then tomorrow I'll send you a reply that just simply reminds you of your contractual obligations. One thing that has changed since the previous generation was in the business is that EVERYTHING is in writing and lawyers always win. As a result, interactions have undergone a forced change in how they take place.

But every company still needs a few pitbulls that just love an argument. We have them and use them accordingly LOL