Terrific service...Weber grill

Weber service - terrific? Ha, that's a good one - not here in Canada where one can buy just about any Weber grill in pretty well any big box store but can't get replacement parts for love nor money! :M Weber used to have another company rep them here in Canada but apparently that's gone away ... when I inquired about a replacement regulator for my Q120 at a local BBQ store that sells Weber I was referred to Weber USA. Add exchange rate, freight charges, brokerage, plus any other fees that could be tacked on and I'd be paying twice the US value for that replacement part. :M I ended up having an American friend order my replacement parts online and getting them later from him when we camped together. My Q120 is now once again up and running but now the regulator on my Q220 (which I've already had replaced twice under warranty) has failed yet again so now I'll have to go through this routine all over AGAIN. :M I've used Weber Q grills for years, both for camping and here at the house, but won't ever buy one again because replacement parts are just so difficult to get here in Canada. :M