They damaged our new car installing the base plate
We had our new car into General RV to have a base plate installed. Well two hours later I get the call. We had a slight problem that we're going to take care of. While drilling a hole the tech hit your transmission cooler line. We ordered the part and will fix it tomorrow morning.
So my response was, you're not mechanics and that is a new car with 600 miles on it. You're not touching that and I want it taken to the dealer. Well we can't drive it was the reply. Then call a flatbed out and have it towed.
So I get the call today they won't have it back until tomorrow. Their offer to the help fix the problem they caused is a $100 off a $1120 bill. So I tell them I want it noted on the paperwork I sign that they're responsible for any further unseen damage caused by their
Base plate installation. Their reply was, oh ... That's the car dealers responsibility. I guess you didn't hear what I said, any other damage associated with your install. They were very quick to pass it off to someone else.
I can assure I will go over that car with a fine tooth comb. The funny part (and shame on me for keep coming back there) is. They damaged one of our fivers by hitting it with a new motorhome years ago. On another one years back we took it in for some plumbing work. When I came to pick it up and review the workmanship our refrigerator was Missing. Only a blank spot where it used to be. They screwed up and got the wrong fiver. So it cost them $2000 for a new fridge.
The reason I keep going back is I haven't found anyone better nearby. They have been very cooperative resolving the accidents. But it is irritating. The funny part is I jinxed myself. I commented to my wife after dropping it off. I wonder what'll happen this time.
So my response was, you're not mechanics and that is a new car with 600 miles on it. You're not touching that and I want it taken to the dealer. Well we can't drive it was the reply. Then call a flatbed out and have it towed.
So I get the call today they won't have it back until tomorrow. Their offer to the help fix the problem they caused is a $100 off a $1120 bill. So I tell them I want it noted on the paperwork I sign that they're responsible for any further unseen damage caused by their
Base plate installation. Their reply was, oh ... That's the car dealers responsibility. I guess you didn't hear what I said, any other damage associated with your install. They were very quick to pass it off to someone else.
I can assure I will go over that car with a fine tooth comb. The funny part (and shame on me for keep coming back there) is. They damaged one of our fivers by hitting it with a new motorhome years ago. On another one years back we took it in for some plumbing work. When I came to pick it up and review the workmanship our refrigerator was Missing. Only a blank spot where it used to be. They screwed up and got the wrong fiver. So it cost them $2000 for a new fridge.
The reason I keep going back is I haven't found anyone better nearby. They have been very cooperative resolving the accidents. But it is irritating. The funny part is I jinxed myself. I commented to my wife after dropping it off. I wonder what'll happen this time.
