Thomas Payne Furniture - AVOID IT
In October 2019, we purchased 4 pieces of new Thomas Payne furniture as follows:
Theater Seating left hand recliner
Jaleco Chocolate $562.50
Theater Seating right hand recliner
Jaleco Chocolate $562.50
Theater Seating center console
Jaleco Chocolate $187.50
60” Trifold Sofa
Jaleco Chocolate $1115.63
Total $2428.13 + $200.33 sales tax
This summer, less than 3 years later, the fabric on the recliner seat backs began shredding. They look horrible. This furniture has been well cared-for and we have no pets.
Even though the furniture was out of warranty, I contacted Lippert for product support. My problem (fabric shredding) is obviously not an isolated incident, because I was immediately offered a 50% discount on new furniture. The problems with this offer are numerous. Number one is that Jaleco Chocolate has been replaced with Majestic Chocolate, and the colors are very different. Therefore, any new pieces that we would purchase would not match the old pieces.
Number two is that the prices have gone up over $100 per recliner. Even with the 50% discount, we were quoted the following prices (plus sales tax and shipping):
Right Hand Recliner $668.95 less 50% = $334.48
Left hand Recliner $668.95 less 50% = $334.48
Center Console $224.95 less 50% = $112.48
After less than 3 years of use, we would be looking at nearly $1,000 to replace three pieces of our low-quality Thomas Payne furniture. AVOID PURCHASING THOMAS PAYNE FURNITURE AT ALL COSTS!
Theater Seating left hand recliner
Jaleco Chocolate $562.50
Theater Seating right hand recliner
Jaleco Chocolate $562.50
Theater Seating center console
Jaleco Chocolate $187.50
60” Trifold Sofa
Jaleco Chocolate $1115.63
Total $2428.13 + $200.33 sales tax
This summer, less than 3 years later, the fabric on the recliner seat backs began shredding. They look horrible. This furniture has been well cared-for and we have no pets.
Even though the furniture was out of warranty, I contacted Lippert for product support. My problem (fabric shredding) is obviously not an isolated incident, because I was immediately offered a 50% discount on new furniture. The problems with this offer are numerous. Number one is that Jaleco Chocolate has been replaced with Majestic Chocolate, and the colors are very different. Therefore, any new pieces that we would purchase would not match the old pieces.
Number two is that the prices have gone up over $100 per recliner. Even with the 50% discount, we were quoted the following prices (plus sales tax and shipping):
Right Hand Recliner $668.95 less 50% = $334.48
Left hand Recliner $668.95 less 50% = $334.48
Center Console $224.95 less 50% = $112.48
After less than 3 years of use, we would be looking at nearly $1,000 to replace three pieces of our low-quality Thomas Payne furniture. AVOID PURCHASING THOMAS PAYNE FURNITURE AT ALL COSTS!
