What they mean is that you do not use enough water along with solids, or leave your black tank valve open and the liquids drain off leaving solids in the tank. That then hardens and is difficult to get rid of. We left ours parked for a couple of weeks while on a trip ( we are full-time) and had drained the tank - we had some odor when we got back. The next time we drained it and then ran 10-15 gallons of fresh water into the tank to sit while we were gone. No odor that time. Had a neighboring camper with the dried stuff ( had just bought used motorhome). Always a smell. They had the the company that comes to campgrounds to empty the outhouses and pump tanks come. They emptied, did thorough rinse then gave them something to use in the tank for a week, came back, pumped and rinsed again - no more constant odor. But - first I would try using lots of water every time you flush the toilet. Any solids, fill the bowl, then flush down.