agesilaus
Mar 31, 2019Explorer III
Towing with a rental
My daughter is training to work in the claims dept of a major insurance/rental company. She told me yesterday that they spent days going over that contract that we all ignore, line by line and discussing each and every line in the contract. They are looking intensely for the slightest reason to deny a claim. And towing with a rental is high on their list.
For example they went over one case, some people towed a trailer with their rental. For some reason they pulled over on the side of the road and someone else rear-ended the trailer. This caused the trailer to snap around and strike the woman who was standing next to the truck striking her dead.
CLAIM DENIED! They were towing.
They also denied a claim for some woman who got her rental shot up ($12000 in damage) by parking in a bad neighborhood. Thus intentionally placing the vehicle at risk.
So do not imagine these people are trying to help you over the phone, they are digging for that fine print violation.
For example they went over one case, some people towed a trailer with their rental. For some reason they pulled over on the side of the road and someone else rear-ended the trailer. This caused the trailer to snap around and strike the woman who was standing next to the truck striking her dead.
CLAIM DENIED! They were towing.
They also denied a claim for some woman who got her rental shot up ($12000 in damage) by parking in a bad neighborhood. Thus intentionally placing the vehicle at risk.
So do not imagine these people are trying to help you over the phone, they are digging for that fine print violation.