Travel Assistance Plans
A number of years ago we joined the Family Motor Coach Association (FMCA)primarily because of its included benefit of a travel assistance plan. FMCA has now scrapped that plan and now offers a similar...
Forum Discussion
OK, I'm the OP and I was talking about the medical assistance plans for humans, not mechanical assistance for the RV. The Coach-Net upgrade to the Premier Plans looks like the best deal. But boy, trying to get information about it - just about impossible. Although as a Gold Plan member I could download a copy of the Gold Plan Benefits guide, I could not download a copy of the Premier Benefits guide - not authorized.
So I called Coach-Net....twice. Both times I was told that it is company policy to not provide the Benefits guide until after you have paid your money. I questioned this policy, asking why - they would only repeat that that was the policy. I pointed out that I doubted that the CS person I was talking to would buy home-owners insurance without knowing what was covered, what was not, deductibles and costs. They agreed, but would not budge. I told them they sounded like Nancy Pelosi:"You have to pass the bill to find out what's in it."
The second agent did finally agree to send me a copy of the Assist America portion of the Premier Plan, which I did receive the other day. Also, after the second call, I wrote a letter to Mr. Jeff Jensen, President of the National Motor Club of America, Coach-Net's parent, telling him that he really needs to re-think a company policy that in effect prevents members from upgrading. No response yet.
Ted H.
So I called Coach-Net....twice. Both times I was told that it is company policy to not provide the Benefits guide until after you have paid your money. I questioned this policy, asking why - they would only repeat that that was the policy. I pointed out that I doubted that the CS person I was talking to would buy home-owners insurance without knowing what was covered, what was not, deductibles and costs. They agreed, but would not budge. I told them they sounded like Nancy Pelosi:"You have to pass the bill to find out what's in it."
The second agent did finally agree to send me a copy of the Assist America portion of the Premier Plan, which I did receive the other day. Also, after the second call, I wrote a letter to Mr. Jeff Jensen, President of the National Motor Club of America, Coach-Net's parent, telling him that he really needs to re-think a company policy that in effect prevents members from upgrading. No response yet.
Ted H.
