I have owned my 1999 24' for four years and because it has been 'enhanced' I am pretty stoked about it. However, it had developed some weakening, metal fatigue, with the box that the stairs mount to. Figuring just how that box is attached to the body has proven to be a challenge. One of the thing I did was to send an E mail to Triple E asking for some design information. That was last Wednesday. Next day, Thursday, I had an E back, giving me the name of the Service Advisor that would be following up with me. I sent pics of the problem area, to try and expedite the matter. By end of Friday, nothing.If this is how Triple E responds to customer queries....it will be difficult for me to continue to recommend them as a premier manufacturer.Gary Haupt

Lucky they are still around to business at all,give them time I found them a good bunch to deal with.Are they even building anything non commercial anymore?

Was this the Wednesday before the 4th of July? My guess is that (as many companies did) perhaps they were closed as well on the Friday. I would not be so hard on them, after all- it is a national holiday.

Your request is probably tied up in the holidays. Even though the Canada Day holiday was a week earlier, American July 4th affects a lot of our manufacturing, cross border suppliers/parts etc. Most of the manufacturers in our area are all shut down for the complete week+ that involves July 1 and 4. They just have a skeleton staff working.Also the specific person for your request may have taken an unexpected day off to augment his holidays or been sick.

If that is the case, that they shut down for July 4th...I'll eat my shorts. I can't think of one US company that shut down for July 1st, can you? However, I am prepared to give it another work day..that'd be tomorrow, by my calender. But 3 working days to reply to an E mail is just plain shoddy. And making excuses for shoddy attitudes is sooo Canadian. I'm so sorry that they didn't get back to me.Gary Haupt

Triple EEE...not impressed | Good Sam Community

16 Replies

Luke_Porter
Explorer
Jul 07, 2013
garyhaupt wrote:
I can't think of one US company that shut down for July 1st, can you?
Gary Haupt

Yes, a lot of the US companies close down for the week of July 4th. That started on July 1st.
garyhaupt
Explorer
Jul 07, 2013
If that is the case, that they shut down for July 4th...I'll eat my shorts. I can't think of one US company that shut down for July 1st, can you? However, I am prepared to give it another work day..that'd be tomorrow, by my calender. But 3 working days to reply to an E mail is just plain shoddy.

And making excuses for shoddy attitudes is sooo Canadian. I'm so sorry that they didn't get back to me.

Gary Haupt
Beverley_Ken
Explorer
Jul 07, 2013
Your request is probably tied up in the holidays. Even though the Canada Day holiday was a week earlier, American July 4th affects a lot of our manufacturing, cross border suppliers/parts etc.
Most of the manufacturers in our area are all shut down for the complete week+ that involves July 1 and 4. They just have a skeleton staff working.
Also the specific person for your request may have taken an unexpected day off to augment his holidays or been sick.
d3500ram
Explorer III
Jul 07, 2013
Was this the Wednesday before the 4th of July?

My guess is that (as many companies did) perhaps they were closed as well on the Friday. I would not be so hard on them, after all- it is a national holiday.
hone_eagle
Explorer
Jul 07, 2013
Lucky they are still around to business at all,give them time I found them a good bunch to deal with.
Are they even building anything non commercial anymore?
Homer1
Explorer
Jul 07, 2013
ABOUT????

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Triple EEE...not impressed

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