Typical emergency road service?

VAfan wrote:
While camping this weekend our Suburban’s power steering & brakes failed and we used our membership with AAA emergency road service to have it towed home. Making a stressful situation worse the following is a summary:
1. The initial representative informed me of the restrictions before asking any of the details (if the tow truck shows up and we are not around it only waits 5 min, only a one time tow per occasion, etc.)
2. ~45 min. after the initial contact a tow truck operator called from several counties west of us (~150 miles away) saying they were on the way. We quickly established that AAA needed to be contacted again.
3. Second call to AAA…..apparently the first representative was more worried about the restrictions than sending a tow truck operator close to my location. The next representative bounced me to the correct region and to make a long story short we were on our way home ~2.5 hrs after my initial AAA contact.

Is this considered typical for emergency road service? We have been with AAA for years and expected a better / more quality response.

Thanks for the responses everyone. When I picked up my trailer from the campground yesterday I passed by the tow company that AAA finally contacted to help me – only ~10 miles from where my truck was located. I understand mistakes happen and plan on keeping AAA. Hopefully next time the representative will be more concerned about providing quality service than reading me the riot act.

The basic problem was the initial representative was located in the Delaware region and should have transferred me to a representative in the Tidewater region where I was located. Instead she had a tow company from 150 miles away contact me.

Apparently it helps to know the region you are located in or at least make sure your representative is in the region you are located.