Okay, so prior to leaving on our two month trip and getting your advice on the satellite hookup I decided to call the service department at dealership I just bought my rv from and have them do the satellite hookup and put on my tire minder for me since I am not the mechanical type. I called last week and was told to bring it in Tuesday morning and it would take a couple of days. I was planning on leaving on Thursday afternoon so that was fine. I took it in Tuesday morning and noted that a piece of edging had come off (which just needed to be stapled back on) and that the license plate holder was defective (missing a screw and the little plastic part it screws into), so could the please fix those two things as well. I call this afternoon to see if it was ready and they have not even looked at it!. I talked to two people prior to talking to the woman who does the scheduling who told me that they would need to have it five to ten days and that Tuesday was just the check in day. Then after they did the estimate they would have to send it into Jayco and it could take two months to get parts. She said they can't touch the cable without approval from Jayco. I say I will come get the RV and just run cables out the window because I am leaving tomorrow!. She says no we can't get the write up even done until late tomorrow at the easiest and "ma'am " I am trying to help you. This is not like taking your car in for repairs....I have a call into the salesperson to see if he can assist. Is this typical?. Is this just "how it works"?.

Yes it is absolutely typical at the majority of dealers, it's best to just learn to do the small stuff yourself or it will be sitting at the dealer mor than it is used. Sorry

YES IT IS very typicalPick it up take your trip.When you come back have the dealer take care of the warranty problems.For installations, non warranty items call a good mobile repair person.Salesman can't help as you have already paid and they have your money

Unfortunately yes. Not saying it's acceptable, but many of us have been down this road. You'll learn, never take your rig in anywhere near a trip. We've been forced to cancel trips for just about everything you mentioned. If needing work and it can wait - we'll take it in a month or so after the season ends here. You still have to wait for parts and such. But chances of getting pushed back because of new deliveries is less likely a issue. Many times after our repairs were done we found damage the dealer did that wasn't there when dropped off. This meant it ended up staying longer. Honestly .... We've had ours tied up for a month at times. Our MH when new was tied up at the Fleetwood factory in Indiana for 3 months before getting it back.Drop off with appointmentTakes a week to look at itYep needs partsFight with approval from manufacturer or warranty companyThat's another week or two to get approved On back order for one to two weeks or moreParts in - another week or more to get it back in the queFixed - weeks to months laterIf your lucky they didn't damage something else

Yes, from my experience typical. As a result I do not take my RV to a dealership for service. I use and independent repair facility, or an independent specialty shop where the employees and owner have a vested interest in satisfying the customer. JMHO

Wow. As a follow up the salesman did not call back. I called back and there is no one to talk to me. Finally receptionist agrees to put me through to closest thing to manager around. Okay fine. I am on hold until 5:57 pm at which point the phone is picked and then hung up. I call back and even though it is 5:59, closing time, no answer. It eventually goes to voice mail and I left a message that I will be there at 8 am to pick up my rv. Wow, just wow! Nice customer service. Guess I will just have Discount Tires do the tire minder, run the cable out the window and staple the dann trimming back on myself...even I can do that!. Then they can have it all August...save me the cost of storage, at least that is the upside, lol. Lucky thing I just got the Jayco survey today...

Service nightmare, is this typical??? | Good Sam Community

eDUBz
Explorer
Jul 24, 2016
I would imagine the dealers would get on the manufactures about consistent issues, I don't see how an rv dealer can have a rig sit in they're shop for months at a time. As a business owner that would drive me crazy to wait Around for a couple of months to hear back from manufacture. I never needed warranty work done but all the simple thing I just fix myself. Maybe I got lucky but our unit has been great. As of late it seems like there's been more problems.
Mr_MrsSchleppro
Explorer
Jul 24, 2016
We purchased a 2014 Salem 29ud3 TT new. We've only had a couple very minor issues, but with the way the dealer handled those very minor issues makes me glad my **** warranty is up.

When the fresh water tank was installed the fill hose was pinched and we couldn't get water in. When they fixed it and reattached the water inlet on the outside, there were six dents in the aluminum siding around the fill inlet where the service tech had banged it with a hammer. When I complained they acted like I was being too picky. But they did order a new aluminum panel and replaced it.
Dustytuu
Explorer
Jul 11, 2016
No this is not normal..... We would never put up with service like that! We have been lucky and only had to take our unit in once when it was new to get some small warranty stuff taken care of. My husband usually takes care of minor things himself like a missing screw and such. But have had very good luck and warranty work done.
2gypsies1
Explorer III
Jul 08, 2016
OP: Thanks for returning and giving us an update. . . wish more folks would do this.
goreds2
Explorer
Jul 08, 2016
scbwr wrote:
I have to say that I've been fortunate and haven't had those kind of problems. Now that we're in Ohio, I have been dealing with Moore's RV in North Ridgeville and they always schedule and complete work in a prompt manner. I've had the same experiences with Potts RV (Johnstown, OH), Avalon RV (Medina, OH), Mantelli Trailer Sales (Lockport, NY) and Ballantyne RV (Victor, NY). So, I guess I've been lucky.

At least for me, the verdict is still out on Ron Potts RV in Johnstown. They may be good on the RV (Appliances etc) side of things but I am not sure about the motor mechanical aspect (calipers. brakes, rotors etc). We are taking it back next week and will have a verdict then.
Grit_dog
Navigator
May 28, 2016
Phewww.....casualty averted!
Lol
phxchica
Explorer
May 28, 2016
To update... I am now happily on vacation with cable repaired and tire monitor installed albeit problematic...tire #5 monitor is not working and causing me unnecessary stress. After posting I contacted the service manager by email and when I picked up at eight they were finishing up. The manager made it right and the ordered parts will be ready to install when I return. I seriously could have kissed that manager. He made it right. The delay did mean I forgot a box of groceries and we barely made it before they closed the campground gates, but we made it and you can buy milk and catsup anywhere.
Mountain_Mama
Explorer
May 27, 2016
Mr. Camper wrote:
We've always checked out the dealer's service department prior to buying. This time between the dealer and the manufacturers sale to another company we figured both were to blame. Finding a new one wasn't easy but it's a necessary evil if you're going to enjoy the RV life. Always have a Plan B.

How do you check the service department before buying? I'm curious.
2gypsies1
Explorer III
May 26, 2016
That is definitely very poor service and it shouldn't be like that.

However, that experience doesn't always happen, especially to full-timers. They rarely go back to the selling dealer. Full-timers travel. We had very little warranty work but never had it done at the selling dealer. Any Newmar dealer did it without question. We called and told them when we could arrive. They ordered parts, if necessary, and they were ready when we arrived. We'd spend a night on their lot, with electric, and were gone the next day. Maintenance was done as we traveled with no delays.

I don't understand how other dealers get away with this terrible service. Full-timers couldn't deal with long waits like that. It's their home.
gmcsmoke
Explorer
May 26, 2016
phxchica wrote:
... and that the license plate holder was defective (missing a screw and the little plastic part it screws into), so could the please fix those two things as well. .

the important part....did you get this fixed?

Forum Discussion

Service nightmare, is this typical???

About RV Newbies

Related Content

Bedliner Nightmare

Typical electrical usage

Typical hitch height?

Evans Dash Air Nightmare

Reese rust typical?