Typical emergency road service?

I started with AAA when I was 16 and earned my drivers license. They have for years given me excellent service when needed, and with my family growing and learning to drive they were needed many times. I left AAA 2 years ago after 3 family experiences similar to yours. Tow truck taking car to a safe location, then coming back in 2 hours to take us to a repair location...now closed so repairs had to wait till Monday. Not even offering to call a truck when son had a trailer but did not have the RV upgrade on his card...he would have paid, but they would not even make the call. Messing up the reservations for our trip when we traveled to Hawaii. Gave up, joined CoachNet. Sadly they were not able to find a service person on Highway 1 in Washington near Port Angeles on a weekday in the morning. They could not send a truck until the following day. We found our own help and just paid out of pocket. I now have Good Sam. We used them once for a flat tire on our family car. Slow response but very pleasant and all ended well....it took 45 minutes to reach us in a large community just outside of Los Angeles. But they came, and changed the tire.
I truly hope I, and you, never have to call ERS for our RVs. Not that I don't think they will help...I just don't want to be in position to have to call ERS.
Happy Trails.

Jim Shoe wrote:
I've been equally underserved by AAA RV and Coachnet. I'm now with Good Sam and haven't needed them - yet.

They *ALL* may contract with the *SAME* tow operator/s in any given area.

Or to put it vice-versa..... a tow operator may have contracts with several Motor Clubs - including more than you listed.

To answer the OP's question (typical?) = Yes, No, Maybe..:?

It all depends on the tow operator/s..:W

BTW - the 'qualifer' questions (to you) are "SOP".

~

We gave up AAA when they told us they won't tow our truck. Its on the exclusion list.

I've been equally underserved by AAA RV and Coachnet. I'm now with Good Sam and haven't needed them - yet.

What level of AAA ERS to you have?

I believe they have three or four levels of service available and they're not all the same. Since we're out and about a lot in our motorhome, I upgraded our coverage to their highest level after we got our motorhome just in case.

VAfan wrote:
While camping this weekend our Suburban’s power steering & brakes failed and we used our membership with AAA emergency road service to have it towed home. Making a stressful situation worse the following is a summary:
1. The initial representative informed me of the restrictions before asking any of the details (if the tow truck shows up and we are not around it only waits 5 min, only a one time tow per occasion, etc.)
2. ~45 min. after the initial contact a tow truck operator called from several counties west of us (~150 miles away) saying they were on the way. We quickly established that AAA needed to be contacted again.
3. Second call to AAA…..apparently the first representative was more worried about the restrictions than sending a tow truck operator close to my location. The next representative bounced me to the correct region and to make a long story short we were on our way home ~2.5 hrs after my initial AAA contact.

Is this considered typical for emergency road service? We have been with AAA for years and expected a better / more quality response.

Yes and No. Personally, I've had great ERS, except on a couple occasions where they had a little difficulty getting communications relayed. I truly believe this is why wireless cellphones came into existence.