Typical RV sales behavior
OK, i know this has been mentioned before but i need to put this to my ow perspective and would like to know your opinions. As i mentioned elsewhere i am currently in Europe sailing and finishing s...
Forum Discussion
bacil wrote:valhalla360 wrote:
Over on the cruiser forum you get the exact same complaints about brokers not responding on boats. Yeah, it's pretty normal when you start asking detailed questions.
Thats good news :) maybe we have chance to grab bit of market with the customer approach i am pushing for ;-))))). I would terminate my sales person if he/she wouldn't respond on sales request and didn't follow through with lead until its either loss or win. :-)valhalla360 wrote:
Given the email/overseas issue that you started with, my bet is they are focused on the guy sitting right in front of them ready to sign paperwork. That beats out an offer to put down a deposit...if you like their response. The guy sitting in front of them waving $100 bills gets first attention.
I understand that it is a issue, but again i don't need their demo unit i am interested in given config so i believe they have some on order (like we have boats) and have some delivery dates that they can work with. And i have been clear upfront that we can be flexible and have enough time to work all this out.
Which actually bings another questions, what are the delivery dates on new orders ? Is it like with Bavarias 3-8 months delivery (own config) ? or is it more like with Lagoon with 1 - 2 years wait ?
It sounds good to say you would fire a salesman but reality is if he has lots of sales...that forgives a lot of sins. Good salesmen learn to ignore low percentage customers and focus on high percentage customers. As others have said, your interest comes across a lot like a scam (even though it isn't), so if they are done with all their other work and bored, they might respond but don't expect a lot of attention.
The old "the customer is always right" is dead wrong if they aren't generating a profit. In that case, the smart business will fire the customer not the sales staff.
Also, custom ordering actually works against you. If they sell off the lot, customer signs the paperwork and drives away. If they custom order, the salesman has to shepard the process until it arrives. Customer wants to change something after they put in the order, the order arrives with the wrong options, there were delays and now the customer is angry, it's really a bigger pain in the rear for them unless they really hit the profit margin out of the park.
