Forum Discussion
mike-s
Aug 28, 2018Explorer
The warranty is with Samsung, not the retailer. Camping World isn't to blame for anything here.
The warranty (probably not the same model, but I suspect it's the same terms for all of their refrigerators) doesn't say anything about RV or mobile use. The closest it comes is that it doesn't cover "applications and uses for which this product was not intended." But, there's no way a consumer could know their (undocumented) intent, so that would probably get thrown out in court if they tried to make that stretch, since it's being used for its only obvious intended purpose - keeping food cold. Not that trying to take them to court would make any sort of economic sense.
But the warranty also requires that "the product must be unobstructed and accessible from floor level" for in-home service. Probably not the case in an RV, so "it may be necessary to remove, repair and return the product." The OP should removed it, set it in the home garage (or in a weather protected area outside the RV), and call in for warranty service. If they're in an "in-home" service area, someone will come fix it, otherwise they'll need to decide if it's worth taking/shipping it to a service center.
Complaining here isn't going to fix it. And blaming Camping World is misplaced.
The warranty (probably not the same model, but I suspect it's the same terms for all of their refrigerators) doesn't say anything about RV or mobile use. The closest it comes is that it doesn't cover "applications and uses for which this product was not intended." But, there's no way a consumer could know their (undocumented) intent, so that would probably get thrown out in court if they tried to make that stretch, since it's being used for its only obvious intended purpose - keeping food cold. Not that trying to take them to court would make any sort of economic sense.
But the warranty also requires that "the product must be unobstructed and accessible from floor level" for in-home service. Probably not the case in an RV, so "it may be necessary to remove, repair and return the product." The OP should removed it, set it in the home garage (or in a weather protected area outside the RV), and call in for warranty service. If they're in an "in-home" service area, someone will come fix it, otherwise they'll need to decide if it's worth taking/shipping it to a service center.
Complaining here isn't going to fix it. And blaming Camping World is misplaced.
Bird Freak wrote:There's difference between future and present tense. Stop slapping your head, it's affecting your language skills.dons2346 wrote:I would say their first clue would be a service call to a rv!:S
How is Samsung going to know where their product is going to be used?
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