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prd2hnt's avatar
prd2hnt
Explorer
Jul 10, 2018

Warranty issues

I am curious. I see lots of posts about quality issues and having to go back to the dealer for warranty issues, we are on our 3rd camper in 15 years and have never had any of them back to the dealer.

Are we just lucky?
  • Mine has been at the dealer for minor problems for a month now. Keystone keeps sending the wrong parts.
  • Probably not so much lucky as part of the majority. Rarely do people post about having no issues, so the problems are consequently not really representative of the overall percentage of troubles. Most people don't post because they don't have issues to post about.
  • We've been fortunate ourselves with our last 2 rigs in that we never had to bring them back to the dealer for any repairs whether in warranty or beyond. We did have some minor issues with interior trim where the dealer just gave us the parts we needed to fix it ourselves.

    We do all our own upkeep and maintenance as well, on our current 11 year old TT all systems and appliances are still working fine with the exception of our convection microwave that we had to replace after 8 years. It helps to be handy, we done lots of mods to improve our RVing experience.
  • I think those that are unhappy tend to be very vocal. They feel, and rightly so, that after they paid for a new unit, it should be basically flawless.
    That said when the complaints follow a particular brand very heavily, you have to ask if there is a reason. You likely have been lucky, but if you prefer to handle small stuff yourself rather than hassle with going back to the dealer you have made the majority of the issues moot.
    Many folks may be willing to handle a few small things themselves, but when there are a couple of major items, the aggravation levels overflow, and then every minor thing becomes a major issue.

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