Forum Discussion
jgos929
Mar 03, 2014Explorer
Tireman9 wrote:jgos929 wrote:
Well I just talked to Lippert and the tech guy acted like I was talking to him in Greek. He claimed he was unaware of the frame issues and since my trailer was out of warranty couldn't help me. I called BS on that and had him transfer me to the parts department. I spoke to a nice lady there that was aware of the problems and pulled up the lip sheet documenting the repairs required. She is sending me two plates so I can make the repairs. She did charge me for them but they were only $9 so no big deal. At least I'm starting to make some headway now.
Sounds like a complaint with NHTSA is in order. If they have a "fix" on the shelf with parts in stock the company is aware of the problem.
Can you post Make, Model, year of RV and any axle or frame specific info.
Also are there part numbers or should people just call Lippert directly and ask for parts Dept?
Got a phone # ?
My trailer is a 2011 KZ MXT 301. Not sure of any detail on the axles except that they are 4400# and I've confirmed the frame was made by lippert. There are part numbers or in my case a part number. When calling them just give the tech or the parts person this lip sheet number and it contains the details of the repair.
http://www-odi.nhtsa.dot.gov/acms/cs/jaxrs/download/doc/ACM18731969/RCRIT-11V486-1111.pdf
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