Weight causing tires to rub inside of trailer

jgos929 wrote:

Tireman9 wrote:

jgos929 wrote:
Well I just talked to Lippert and the tech guy acted like I was talking to him in Greek. He claimed he was unaware of the frame issues and since my trailer was out of warranty couldn't help me. I called BS on that and had him transfer me to the parts department. I spoke to a nice lady there that was aware of the problems and pulled up the lip sheet documenting the repairs required. She is sending me two plates so I can make the repairs. She did charge me for them but they were only $9 so no big deal. At least I'm starting to make some headway now.

Sounds like a complaint with NHTSA is in order. If they have a "fix" on the shelf with parts in stock the company is aware of the problem.

Can you post Make, Model, year of RV and any axle or frame specific info.
Also are there part numbers or should people just call Lippert directly and ask for parts Dept?

Got a phone # ?

My trailer is a 2011 KZ MXT 301. Not sure of any detail on the axles except that they are 4400# and I've confirmed the frame was made by lippert. There are part numbers or in my case a part number. When calling them just give the tech or the parts person this lip sheet number and it contains the details of the repair.
http://www-odi.nhtsa.dot.gov/acms/cs/jaxrs/download/doc/ACM18731969/RCRIT-11V486-1111.pdf

I understand that the axle and RV company would prefer to give you the runaround. In my opinion the warranty excuse would apply if this was considered normal wear but unless they can point to documentation that informs you that you can expect the frame to fail after xx miles it sounds like a design defect to me.
When you have the repairs done keep every bit of paper on the costs and print out any email reply from Lippert. Record date, time and who you talked to at Lippert or RV company and what they said and take pictures of the problem before and after the repair.
You might even call them back if you don't have records. Ask for the name of a weld shop or RV dealer they suggest to do the repair. Be sure the pictures are well lit and in focus. Do you have a friend into photography with a good DSLR? iPhone camera is not the quality you will need.

NHTSA will want the VIN from the trailer and if you have axle P/N that is good too.

Your single complaint will not generate enough interest but if there are a number of complaints with offers to provide photos of the tire failure caused by the axle problem there may be action forced on Lippert. If that happens there is a possibility of filing for a refund but you would need to be able to prove your claim is valid. No documents no payment.