What does having an appointment mean?
When you call your RV service center and they tell you that you have an appointment in 2 weeks, what does that mean to you? What are your expectations about when work will begin on your unit? The day ...
Forum Discussion
Grit dog wrote:
Businesses are able to use the difference in some repairs vs others to their advantage.
One guy may have some scheme of adding a tank to his van, which is not standard and maybe **** near impossible but assumes mechanic = fixed. Sounds like a snowflake thinking milk is grown in the grocery store....this type of thing probably should take days or weeks.
Neither guy needs a water pump replaced which should be a shelf item and a couple hours work, but gets the runaround because the dealer is busy, backed up, lazy, inefficient, doesn’t care, or doesn’t have the quality of employees to pull it off.
Yet they all get lumped in the same by people who don’t know how to fix it themselves thus have no idea how complicated or time consuming it is.
And it’s RV dealers. They are generally not under the same scrutiny as other institutions.
I don't know if this comment was pointed at me but if an RV shop can't/don't want to do a modification all they have to say is we don't do that kind of work, not charge you an hours charge to tell you nothing or lead you on for 6 months that they can do it. I understand not all business can do all things but be honest with your customers.
