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C_B_'s avatar
C_B_
Explorer II
Jun 06, 2016

What Happens When You Buy QUALITY

Purchased my 16K Pullrite Superglide December 18,2003

12 years/5 months later it broke.:(

Called today to replace the rocker arm spring that keeps the 5th wheel plate assembly level left to right when not hooked up.

Cost of spring and shipping was No Charge!!!! :B

C.B.

4 Replies

  • Well, "Quality" is a matter of opinion. If it were TRUE quality, it should have never broken. But it did. Will something else break now after 12 (plus) years?

    What is quality? What if it broke after 5 years, 10 years, 20 years? Never? Where is the definition for "quality." Where is the line?

    What IS impressive though, is the customer service you experienced! That is phenomenal! Now THAT is QUALITY (and class!)
  • Quality and great customer service. Unbeatable combination.

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