What is so facinating about closing time?
We close our office and store at 10PM. After about 8PM it slows down, save for the late check ins. After about 9:30PM we start cleaning, vacuuming and getting things in line for the next day, since ...
Forum Discussion
It would seem the question of customer service is confusing even to the often most logical posters on the Forum such as JJBIRISH. Whether someone should be in retail is measured solely on the bottom line. There are countless examples of mom and pop businesses whose customers loved them right before they went broke and mega-success stories of businesses who continuously abuse their patrons while producing huge profits. Cable companies being a prime example.
Those customers who show up at closing time and stay well past their expiration date mulling over the purchase of a pack of gum are simply rude people. They are past the point of being embarrassed and simply being told by the proprietor it is time to leave is no reflection on the customer service skills of the business involved.
The origin of the slogan "The customer is always right" is often attributed to Marshall Field, a department store owner of more than a hundred years ago. It was a catchy cliché that served to set him apart when caveat emptor was the rule of retailing. Even Mr. Field appreciated the laughable nature of the proposition but used it brilliantly to produce a healthy bottom line based on premium pricing.
Those customers who show up at closing time and stay well past their expiration date mulling over the purchase of a pack of gum are simply rude people. They are past the point of being embarrassed and simply being told by the proprietor it is time to leave is no reflection on the customer service skills of the business involved.
The origin of the slogan "The customer is always right" is often attributed to Marshall Field, a department store owner of more than a hundred years ago. It was a catchy cliché that served to set him apart when caveat emptor was the rule of retailing. Even Mr. Field appreciated the laughable nature of the proposition but used it brilliantly to produce a healthy bottom line based on premium pricing.
