What is so facinating about closing time?
We close our office and store at 10PM. After about 8PM it slows down, save for the late check ins. After about 9:30PM we start cleaning, vacuuming and getting things in line for the next day, since ...
Forum Discussion
There seems to be a general apathy among some small business owners that are doing high volume, or steady reliable business. "This is my business, I will run it my way. If you don't like it, there's the door. There will be others."
That is a dangerous position to put yourselves in. At some point, that will effect your business. I have seen it time and time again.
The best way to handle a customer/guest at closing is to show genuine caring and concern for their needs, but be polite and firm when letting them know then business is closing for the day.
I used to love it when people would come in to one of my restaurants 5 minutes before kitchen closed, and order extra well-done steaks. The kitchen closed while they were eating, then they complain the extra well-done is too over cooked, and want a new one. It was a game they played for free food. They never won with me, but always came back. for more.
That is a dangerous position to put yourselves in. At some point, that will effect your business. I have seen it time and time again.
The best way to handle a customer/guest at closing is to show genuine caring and concern for their needs, but be polite and firm when letting them know then business is closing for the day.
I used to love it when people would come in to one of my restaurants 5 minutes before kitchen closed, and order extra well-done steaks. The kitchen closed while they were eating, then they complain the extra well-done is too over cooked, and want a new one. It was a game they played for free food. They never won with me, but always came back. for more.
