What is so facinating about closing time?
We close our office and store at 10PM. After about 8PM it slows down, save for the late check ins. After about 9:30PM we start cleaning, vacuuming and getting things in line for the next day, since ...
Forum Discussion
paulsang wrote:
There seems to be a general apathy among some small business owners that are doing high volume, or steady reliable business. "This is my business, I will run it my way. If you don't like it, there's the door. There will be others."
That is a dangerous position to put yourselves in. At some point, that will effect your business. I have seen it time and time again.
The best way to handle a customer/guest at closing is to show genuine caring and concern for their needs, but be polite and firm when letting them know then business is closing for the day.
I used to love it when people would come in to one of my restaurants 5 minutes before kitchen closed, and order extra well-done steaks. The kitchen closed while they were eating, then they complain the extra well-done is too over cooked, and want a new one. It was a game they played for free food. They never won with me, but always came back. for more.
As a business owner, if you don't run it as "it's my business, I'll run it my way, If you don't like it, hit the door", you will be a slave to the customer way of doing things and I think you will fail much quicker than managing the way you want it managed. People will take advantage of anyone that let's them. Business owners and customer's are partner's but the business owner is always "Boss".
