What is so facinating about closing time?
We close our office and store at 10PM. After about 8PM it slows down, save for the late check ins. After about 9:30PM we start cleaning, vacuuming and getting things in line for the next day, since ...
Forum Discussion
OK, here's the deal; if you wish to close at a certain time post that on the door. If clients ( of by the way, these are probably also paying campers) then tell them you intend to close the till in fifteen minutes. Now don't give me any garbage about customers not understanding your comments - I also operated a customer retail business outlet for forty-some years and know all the games.
The next thing perhaps you need to understand is you are in the "hospitality industry" and your sole purpose of being there is to make your guests happy with the services they subscribed to (and paid for).
There is an old saying in the retail business; if you do not wish to service the customer when they need service then perhaps you should find another line of work.
In most cases the hospitality business is a 24/7 service business and as such attention should be paid to customer service expectations.
In many businesses, customer service hours are determined by the needs of the primary customers. I used to offer work several hours after "normal closing hours" to accommodate a very special and profitable customer.
That said, perhaps it is time to retire or find another line of work as it seems as the years to by you are less interested in providing customers good amenities and guidance as to the park but rather maximizing profits through the idealism of raisinh prices to whatever the traffic will bear, especially when located in a highs traffic and limited competition area.
The next thing perhaps you need to understand is you are in the "hospitality industry" and your sole purpose of being there is to make your guests happy with the services they subscribed to (and paid for).
There is an old saying in the retail business; if you do not wish to service the customer when they need service then perhaps you should find another line of work.
In most cases the hospitality business is a 24/7 service business and as such attention should be paid to customer service expectations.
In many businesses, customer service hours are determined by the needs of the primary customers. I used to offer work several hours after "normal closing hours" to accommodate a very special and profitable customer.
That said, perhaps it is time to retire or find another line of work as it seems as the years to by you are less interested in providing customers good amenities and guidance as to the park but rather maximizing profits through the idealism of raisinh prices to whatever the traffic will bear, especially when located in a highs traffic and limited competition area.
