What is wrong with this industry?
Friends of ours took delivery of a BRAND NEW RV yesterday and report water coming in through the roof last night during a rainstorm. We have an older RV and are preparing to buy a new one. Our researc...
Forum Discussion
There is a rule of thumb that goes something like:
If someone is unhappy with a product or service they will tell 8 to 16 people. If they are happy with a product or service they will tell 4 to 6 people.
So keep that in mind when doing research, especially in looking at forums or Better Business Bureau...etc You'll see more complaints than you will satisfied posts, and yet three times as many customers are happy than are dissatisfied.
If someone is unhappy with a product or service they will tell 8 to 16 people. If they are happy with a product or service they will tell 4 to 6 people.
So keep that in mind when doing research, especially in looking at forums or Better Business Bureau...etc You'll see more complaints than you will satisfied posts, and yet three times as many customers are happy than are dissatisfied.
