Is it the obligation of the business or the customer to determine whether or not that customer is eligible for a discount? We honor discounts for Good Sam members, seniors and active military. That information is clearly posted on our website and at that registration counter. Should the park question each guest as to whether or not they are eligible for one of those discounts or is the onus on the customer to tell us they are Good Sam members, over 55, or are actively serving in the military? If you feel it is the park's responsibility, does that obligation extend to further investigating the customer's planned itinerary and pointing out they could save money by either staying longer, thus qualifying for a weekly discount, or arriving earlier or later in the year thus getting the shoulder season rate?It is my opinion that the customer is responsible for their reservation details. Any thoughts, pro or con?

i would think if you've clearly stated that you offer discounts for certain people that it would be up to them to tell you that they meet the criteria. What if you make asking a regular thing and then someone gets upset you didn't ask? if you want your discount speak up!

While it is the customer's responsibly a establishment that points out the discounts is more likely to win over customers. Just recently I was checking 4 different RV parks to stay at in Southern Georgia. One of the parks the office staff was friendly and free with information another was very abruptly in answering any questions and did not volunteer any information without being asked directly. Guess which one I will be staying at even though the friendly park was more money and futher from my destination.

Hi Western,I believe it is the RV'er responsibility to ask for "deals". Any time I've been asked about a discount by the campground's representative that my respect and good will towards the organization was improved.

I think if the park advertises discounts it is up to the customer to request it and show they qualify for the discount.Good Sam members don't have a GS tattoo on their forehead. You can't tell the age of many people by their looks. Military members don't travel by RV while in uniform. If you offered a discount for having two left feet, I would be barefoot while checking in for my stay.Yes, I believe it's up to the customer to show/prove they are eligible for the discount.

IMO it should be sufficient if the park has prominently displayed the GS logo and/or other logos. our experience is that most park personnel will ask at check-in or when the reservation was made. my biggest peeve is that most parks do not post a price sheet so there is really no way to *know* if the discount is actually being applied. when i ask the price the reply is usually the discounted rate. i'm of the belief that *most* park operators, like the population at large, are honest but a posted price sheet would be nice.

Who is responsible for discounts? | Good Sam Community

ZINGERLITE
Explorer
Feb 18, 2020
i would think if you've clearly stated that you offer discounts for certain people that it would be up to them to tell you that they meet the criteria. What if you make asking a regular thing and then someone gets upset you didn't ask? if you want your discount speak up!
colliehauler
Explorer III
Feb 18, 2020
While it is the customer's responsibly a establishment that points out the discounts is more likely to win over customers.

Just recently I was checking 4 different RV parks to stay at in Southern Georgia. One of the parks the office staff was friendly and free with information another was very abruptly in answering any questions and did not volunteer any information without being asked directly.

Guess which one I will be staying at even though the friendly park was more money and futher from my destination.
pianotuna
Nomad III
Feb 18, 2020
Hi Western,

I believe it is the RV'er responsibility to ask for "deals".

Any time I've been asked about a discount by the campground's representative that my respect and good will towards the organization was improved.
gbopp
Explorer
Feb 18, 2020
I think if the park advertises discounts it is up to the customer to request it and show they qualify for the discount.

Good Sam members don't have a GS tattoo on their forehead. You can't tell the age of many people by their looks. Military members don't travel by RV while in uniform.
If you offered a discount for having two left feet, I would be barefoot while checking in for my stay.

Yes, I believe it's up to the customer to show/prove they are eligible for the discount.
rk911
Explorer
Feb 18, 2020
IMO it should be sufficient if the park has prominently displayed the GS logo and/or other logos. our experience is that most park personnel will ask at check-in or when the reservation was made.

my biggest peeve is that most parks do not post a price sheet so there is really no way to *know* if the discount is actually being applied. when i ask the price the reply is usually the discounted rate. i'm of the belief that *most* park operators, like the population at large, are honest but a posted price sheet would be nice.
bukhrn
Explorer III
Feb 18, 2020
Yes, it is my responsibility to inform the park that I'm a member of GS, PA, AARP, Military or whatever, but it is nice if the park posts available discounts on their website, so I don't have to stand there and ask, Do you take this card, or this, or this, many parks do, some don't.
As to the 2nd part, I have had several parks make me aware different savings, ie; by staying longer, some I took advantage of, some I didn't, but I appreciate their effort.
mich800
Explorer
Feb 18, 2020
No different than a coupon. The customer needs to present the evidence or request for the discount.
BB_TX
Nomad
Feb 18, 2020
As long as available discounts are clearly posted on the park web site and at the check in counter, I think it is the customer responsibility to ask for the discount. Some discounts, especially senior, can be very touchy subjects as there are some who are easily offended if someone suggest they may be a senior, even though that person may be well past the effective age, and look it. And no doubt some anti military person may be offended if you ask that question.

I was first given a senior discount as I was still approaching 50 by a teeny bopper server at a Dennys restaurant. My hair was already turning grey by that time. She seem so pleased that she had given us that. I was surprised but more than happy to accept the discount. Some would have been livid.
Grit_dog
Navigator
Feb 18, 2020
Someone bitsched that they didn't get the discount after the fact...that's like going back to McDonalds 30 min later and telling them your fries are cold!
2_Retired
Explorer
Feb 18, 2020
If the camper has the information about possible discounts easily obtainable, the CG owner has covered his/her 'good faith' responsibilities. DH and I have been RVing for over 45 years and we always ask - I almost always do when making a reservation. Agree with others, however, that a detailed price list for each type of site should be readily available at the check-in desk so I can always be certain the applicable discount was properly given. As for extended-stay discounts, that should be simple. If the guest is staying for one day short of what is required, simply ask if they would like to extend for a better rate. Doubt that would happen too often. Sounds like you have been 'challenged' because someone didn't receive his 10%. Too bad, but not your fault IMHO.

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