Who is responsible for discounts?
Is it the obligation of the business or the customer to determine whether or not that customer is eligible for a discount? We honor discounts for Good Sam members, seniors and active military. That ...
Forum Discussion
We ask about Good Sam. I feel asking about senior discount could be offensive to some people. Where we have had issues is two different situations. One is where only one person comes in to register and sometime down the road they come back in wanting to collect a discount they were reminded they had coming by their significant other. I am amazed at how many people didn't know their spouses signed them up for Good Sam. This isn't a problem if they come in on the same day, we can easily fix the transaction, but if it is a few days later, the books get messy since it is a discount without a corresponding site rental for that day..
It is also a loophole an employee could use to skim money. If it was a four to six 5 day stay and the stay was paid by cash the refund due a customer who neglected to get their Good Sam Discount would be $30.00 to nearly $50.00. Therefore management approval is required in these instances and that can take time.
The other instance is with online reservations. We have check boxes for all the potential discounts. If it is a one night stay, we take payment in full. If the customer doesn't check the appropriate discount and then requests it at check in, we have to process a credit card refund (we only refund in the same manner as payment was made to avoid any potential for fraud and all online reservation deposits are card payments) Those refunds cost us a substantial percentage of the refund amount due to transaction charges on top of the percentage we are charged on the actual amount. And just like your personal credit score can effect your interest rates, how many refunds we issue can effect our final negotiated credit card rates and if we don't get the best rates due to excessive refund transactions that can amount to $1000s of dollars in additional costs in a year.
It is also a loophole an employee could use to skim money. If it was a four to six 5 day stay and the stay was paid by cash the refund due a customer who neglected to get their Good Sam Discount would be $30.00 to nearly $50.00. Therefore management approval is required in these instances and that can take time.
The other instance is with online reservations. We have check boxes for all the potential discounts. If it is a one night stay, we take payment in full. If the customer doesn't check the appropriate discount and then requests it at check in, we have to process a credit card refund (we only refund in the same manner as payment was made to avoid any potential for fraud and all online reservation deposits are card payments) Those refunds cost us a substantial percentage of the refund amount due to transaction charges on top of the percentage we are charged on the actual amount. And just like your personal credit score can effect your interest rates, how many refunds we issue can effect our final negotiated credit card rates and if we don't get the best rates due to excessive refund transactions that can amount to $1000s of dollars in additional costs in a year.
