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eBay Money Back Guarantee
Most eBay sales go smoothly, but if there's a problem with a purchase, the eBay Money Back Guarantee assures that buyers receive the item they ordered, or get their money back.
Buyers can use the eBay Money Back Guarantee when:
They don't receive an item
They receive an item that doesn't match the listing description
Most sellers work with buyers to quickly resolve issues, but if a solution isn't reached, we can help. We work with sellers to ensure that buyers either get the item they paid for or get a refund.
What's covered
Most transactions on eBay.ca are covered by the eBay Money Back Guarantee.
Covered
Purchases are covered by the eBay Money Back Guarantee when all of the following are true:
An item isn't received or it isn't as described in the listing.
A buyer reports that they didn't receive an item or requests a return within the eBay Money Back Guarantee timelines.
The buyer made the purchase on eBay.ca via checkout or an eBay invoice with one of the following payment methods:
PayPal
PayPal Credit
ProPay
Credit card
The item was paid for in a single payment (including payments with PayPal Credit).
If the listing was a live auction by an auction house seller, the buyer made the purchase on eBay.ca and paid by any payment method, the purchase is covered as long as the buyer provides a copy of the seller invoice and proof of payment.
Not covered
Buyer's remorse or any reason other than not receiving an item or receiving an item that isn't as described in the listing (see the seller's return policy for return options).
Items damaged during pick-up or shipping or not delivered when the buyer arranges pick-up or shipping of the item (for instance, the buyer arranges freight).
Duplicate claims through other resolution methods.
Items shipped to another address after original delivery.
Vehicles (see eBay Vehicle Protection), Real Estate, Websites & Business for Sale, Classified Ads, services.
Items purchased on half.com, eBay Wholesale Deals, or eBay Classifieds.
When a buyer doesn't receive an item
If a buyer doesn't receive an item, the buyer needs to report that they didn't receive the item by contacting the seller from My eBay. The seller should address the buyer's concern and provide updates on the delivery of the item, tracking information, or a refund.
If the buyer isn't happy with the seller's response or doesn't receive a response, the buyer can ask us to step in and help.
If asked to step in and help, we review the information provided by the buyer and seller for evidence of successful on-time delivery to the buyer's address. We require proof of signature to confirm delivery for items with a total cost of US$/C$750 or more.
If we determine that the item wasn't successfully delivered, we refund the full cost of the item and original shipping via PayPal. The seller is required to reimburse us for the amount.
Most eBay sales go smoothly, but if there's a problem with a purchase, the eBay Money Back Guarantee assures that buyers receive the item they ordered, or get their money back.
Buyers can use the eBay Money Back Guarantee when:
They don't receive an item
They receive an item that doesn't match the listing description
Most sellers work with buyers to quickly resolve issues, but if a solution isn't reached, we can help. We work with sellers to ensure that buyers either get the item they paid for or get a refund.
What's covered
Most transactions on eBay.ca are covered by the eBay Money Back Guarantee.
Covered
Purchases are covered by the eBay Money Back Guarantee when all of the following are true:
An item isn't received or it isn't as described in the listing.
A buyer reports that they didn't receive an item or requests a return within the eBay Money Back Guarantee timelines.
The buyer made the purchase on eBay.ca via checkout or an eBay invoice with one of the following payment methods:
PayPal
PayPal Credit
ProPay
Credit card
The item was paid for in a single payment (including payments with PayPal Credit).
If the listing was a live auction by an auction house seller, the buyer made the purchase on eBay.ca and paid by any payment method, the purchase is covered as long as the buyer provides a copy of the seller invoice and proof of payment.
Not covered
Buyer's remorse or any reason other than not receiving an item or receiving an item that isn't as described in the listing (see the seller's return policy for return options).
Items damaged during pick-up or shipping or not delivered when the buyer arranges pick-up or shipping of the item (for instance, the buyer arranges freight).
Duplicate claims through other resolution methods.
Items shipped to another address after original delivery.
Vehicles (see eBay Vehicle Protection), Real Estate, Websites & Business for Sale, Classified Ads, services.
Items purchased on half.com, eBay Wholesale Deals, or eBay Classifieds.
When a buyer doesn't receive an item
If a buyer doesn't receive an item, the buyer needs to report that they didn't receive the item by contacting the seller from My eBay. The seller should address the buyer's concern and provide updates on the delivery of the item, tracking information, or a refund.
If the buyer isn't happy with the seller's response or doesn't receive a response, the buyer can ask us to step in and help.
If asked to step in and help, we review the information provided by the buyer and seller for evidence of successful on-time delivery to the buyer's address. We require proof of signature to confirm delivery for items with a total cost of US$/C$750 or more.
If we determine that the item wasn't successfully delivered, we refund the full cost of the item and original shipping via PayPal. The seller is required to reimburse us for the amount.
