A/C just started making a deep hum...
I installed a 2nd A/C in the bedroom last summer, a Mach 8. I replaced the fan blade to make it quieter and it's worked great all year. But just recently...just as you're turning the A/C on it sounds...
Forum Discussion
cannesdo wrote:
Wow...ok....so for three days I've been trying to reach a person at Airxcel/RVProducts. No response to the contact form message. When you call tech support and choose the Mach 8 option (by pressing 2) they tell you to press 7 for the tech support queue then the call ends, every time. So I tried the Airxcel product option, then "parts", and finally reached a person.
(316) 832-4357 is the number to call. They are closed from 11:45 to 12:45 Central time.
Choose Airxcel products (press 1)
Choose parts (press 1)
Have your date of purchase, serial number, and model number ready (those are on the big white label on the A/C unit itself, under the shroud. Specify that you want the 3 blade unit.
No apology for the problem with the product. No apology for the 3 day effort to reach them. When I asked why I couldn't reach them via the Mach 8 option she said, "I don't know. Everyone's been telling me that today." No apology.
This is not a company that cares too terribly much about taking care of you after the sale. 3 days of work to save $30. Almost not worth it. Hopefully with this info you will have an easier time of it. And Coleman didn't seem to think too terribly hard about the design this product.
Thanks for all who took the time to reply.
You left out something. That Auto message states the prompts are ONLY FOR QUALIFIED TECHNICIANS, NOT retail customers like you. RVP does NOT and the message also states, they DO NOT give technical or troubleshooting advice to NON Technicians. Doug
